Booking Terms and Conditions
The price of the accommodation includes the following: Electricity, linen, cleaning, hot water, central heating, and one basket of logs ( extra baskets can be supplied on request at a nominal cost).
Well-behaved dogs are permitted by prior arrangement only at the additional cost of £25.00/dog per week up to a maximum of two dogs per cottage. We ask that dogs are not left unattended in any of the cottages, allowed upstairs, or on the furniture.
ACCEPTANCE OF CHILDREN
We welcome children of all ages although they must be accompanied/supervised by an adult if they venture onto the farm. Also access to the farm must be by prior permission from the owners.
CANCELLATION AND INSURANCE
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.
If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £15.00 administration fee.
Please note that your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost.
We will refund 100% of your booking up to 6 weeks before the date of arrival.
NON-AVAILABILITY OF ACCOMMODATION
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Your accommodation will be available to you from 1600 hours on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your cottage.
LATE ARRIVAL PROCEDURE
Please ensure you contact us no later than 9.00 am on the day of arrival to let us know if you will be arriving late.
Please be ready to leave the accommodation by 10.00am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
DAMAGES AND BREAKAGES
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £10.00 if you did not report this.
Customer payment card details used to book their cottage(s) are kept securely by Sagepay until one week after departure and we reserve the right to take payment for any damage/ breakage using those details. We undertake to inform the guest(s) should we have to do this.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Farms can be inherently dangerous environments which is why we limit access around or inside farm buildings and warning signs and closed gates must be must be respected.
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.